Frequently Asked Questions

Go to the SpartanCard Center, located in 106 Moran Commons (the UNCG Dining Hall). A SpartanCard representative is there to assist you from 8:00 AM – 5:00 PM, Monday through Friday.

If you are an undergraduate student, your UNCG ID Number is a 9-digit number provided through communications with the Office of Undergraduate Admissions. Graduate students will receive the 9-digit number on your admission letter. Faculty obtain this number through the Provost’s Office upon hire, and Staff will receive this number from Human Resources upon hire. If you already have your UNCG email account, you can find your ID number here by using your iSpartan login.

Your card should work automatically once you’ve enrolled in classes. If you have just received your card, it may take up to an hour to link with your student record. If you experience problems with your card, please contact the SpartanCard Center, located in 106 Moran Commons (the UNCG Dining Hall).

Your card has the potential to be used at all campus dining locations, the UNCG Bookstore, pay-for-print stations, and other locations all across campus. For details about everything your card can do, please visit the Using Your Card webpage.

No. The SpartanCard is not transferable and should only be carried by you, the Cardholder, at all times. Using another person’s card or card number is, at minimum, a felony and will be reported to UNCG Police and the Office of Student Rights and Responsibilities. Cards being used by anyone other than their owner will be confiscated. The Cardholder will be able to retrieve their card at the SpartanCard Center, the next business day or upon delivery. Multiple instances of confiscation will result in documentation submitted to the Office of Student Rights and Responsibilities for willful abuse of the SpartanCard.

Treat your card with care. Do not punch holes in it or place it near anything that would erase the magnetic stripe. Do not expose the card to water. Card protectors are available for purchase in the UNCG Bookstore.

Contact the SpartanCard Center immediately if your card is lost, stolen, or damaged. Please see the Misplaced Cards page for instructions on locking your card account online and recovering/replacing your card.

Please view the following PDF in order to see all applicable SpartanCard Terms and Conditions.

SpartanCash and Flex can be added instantly using SpartanCard Online. To view all other funding options, please visit the SpartanCash, Flex, and Bookstore Bucks pages, respectively.

Certainly. Funds can be gifted instantly to a SpartanCash or Flex account using the SpartanCard Online “Guest Deposit” feature. Funds can also be gifted to SpartanCash using more traditional means. Please visit the SpartanCash page for details.

If you are having trouble completing SpartanCard Online deposits, please verify that:

• All information matches the information as printed on the credit card.
• You have the correct billing address for the credit card.
• Confirm that you have clicked submit on both confirmation screens (There is a second confirmation with a submit button on the bottom right).
• Guest Deposits: The target SpartanCard holder has logged into SpartanCard Online at least once.
• Guest Deposits: You have the correct preferred email address of the target SpartanCard holder.
• Guest Deposits: You have the correct 16 digits of the SpartanCard holder’s current SpartanCard. Old or bad card numbers will cause deposits to fail.

Please remember that we cannot give out cardholder information over the phone; you will need to contact the SpartanCard holder to obtain their information. If you still need assistance after verifying the above information, please contact us at 336.334.5651, or at [email protected].

SpartanCash may only be refunded if you are no longer affiliated with the University. All refund requests are processed through your University account. To request a refund and get further details, contact the SpartanCard Center at [email protected]. Please remember to include your full name and student ID number.

Bookstore Bucks will stay on your card until you request a refund or your account is closed. We encourage students to think twice before requesting a refund to avoid unnecessary refund charges. To request a refund and additional details, contact the SpartanCard Center at [email protected]. Please remember to include your full name and student ID number. All refund requests are processed through your University account.

No. Because Flex is considered a component of your UNCG meal plan it cannot be refunded or transferred to other accounts.

Yes. Flex expires when the student is no longer affiliated with the University or the end of the academic year, whichever occurs first. The academic year runs from the beginning of the Fall semester until the end of the following Summer II session*. For more details, please see our Terms and Conditions or contact us.

*This day varies slightly each summer. Contact the SpartanCard Center for further details.

All students have three accessible fund accounts on their card:

• SpartanCash – Think of this as a general cash-replacement account that can be used all across campus. Some campus locations require SpartanCash for payment such as library copiers and pay-for-print stations.
• Flex – A non-refundable stored value account on your SpartanCard which allows you to eat at UNCG.
• Bookstore Bucks – Allows you to put an amount you decide (up to $750 per term) on your SpartanCard for use in the UNCG Bookstore. These funds are charged to your student account and reconcile against any credits you may have, including financial aid and scholarships. Get your books without waiting for a check!

Please note that the Terms and Conditions apply to all Flex funds.

Flex can be used at all on-campus UNCG Dining locations, including the Fountain View Restaurant, and a number of off-campus partner locations. Flex will give you a $1.00 discount when used at the Fountain View Restaurant. Save 5% when you use your SpartanCard at other on-campus Dining Locations (excludes Fountain View Restaurant).

Once added to your card, Bookstore Bucks can be used in-person or online with the UNCG Bookstore. When ordering online, please select the “SpartanCard” option at checkout and enter the 16-digit number from the front of your SpartanCard.

Note: If you are renting textbooks, a credit card will be required but will not be charged unless you fail to return the rental.

If the machine is a bank ATM, please contact the corresponding bank as listed on the machine. For all other SpartanCard readers, please email [email protected], or call 336.334.5651.

Absolutely. To obtain a quote, please contact the SpartanCard Center at [email protected].

Yes, if you are eligible to view the data you are requesting. To request report access or a specific report, email [email protected].

Feel free to contact the Business Center with any questions or concerns you may have.

You need three things:

1. To be enrolled as a residential student.
2. Your one-time pickup code, which is emailed to your @uncg email address. If you cannot find this code, you can also lookup your one-time codes by logging into Spartan Mail Management.
3. Your SpartanCard or other valid, government-issued, photo ID.

UNCG Postal Services processes packages and mail as quickly as possible. However, during “back-to-school” and other rush periods, it may take some extra time for us to process incoming shipments. Emails from shippers (UPS, FedEx, etc.) do not mean your package is ready to pick up; shipper emails often only acknowledge that your package has been received by the local sorting facility. Your package will not be ready for pickup until you have received an email from us ([email protected]). We recommend adding [email protected] to your Outlook contacts to reduce the possibility of missing notifications.

1. Make sure you are using the proper iSpartan address format.
   • If your iSpartan contains an underscore ( _ ), use a blank space instead (i.e. j_doe would be j doe) 
2. Third-party websites and services often attempt to verify your physical address before shipping your order. Residential students do not have a physical address for shipping. The UNCG student zip code, 27413, is an official USPS zip code specifically designed to support the iSpartan notification and box system.
   • If you are having trouble, it is likely due to the website’s verification process on address line one. Some websites may allow you or an employee at a shipping location to bypass/override their address verification.
   • As long as you are using zip code 27413 and following our address format, you will receive your mail.

If you received an email specifying you must pick up your package, it is likely due to incorrect formatting of the campus address. Faculty/staff mail has a distinct address format and zip-code; mail addressed incorrectly may end up in our student mail center. For faculty/staff addressing information, please see our Faculty/Staff Mail page.

Carriers typically serve departments between 10am and 3pm, Monday through Friday. However, there are many factors that can influence when your carrier will arrive to assist your department. These include:

• Weather events
• Equipment malfunctions/maintenance
• Early/Late arrival of USPS and third-party mail
• “Back-to-school” and other heavy-volume periods
• Flexible scheduling due to vacations, illness, or other emergencies

In short, while we strive to deliver consistent and quality service, we are unable to guarantee exact delivery/pickup times. If you have a special or high-priority need please contact us using our contact page so we can work to accommodate your request.